Job Description
Platform Technician – GenAI Voice Agent Configuration
(Healthcare)
Location: India (Remote)
Work Hours: Must overlap with U.S. business hours
Overview
We are seeking a Platform Technician to configure and support GenAI voice agent platforms
for U.S.-based healthcare providers. This role focuses on deploying AI-driven voice workflows
for patient access, scheduling, billing, and call-center operations, with a strong emphasis
on PHI protection, prompt configuration, and healthcare compliance.
This is a hands-on technical configuration role working with conversational AI platforms—not
model training or AI research.
What You'll Do
Configure and maintain GenAI voice agents and conversational workflows
Customize prompts, intents, entities, and routing logic for healthcare use cases
Integrate AI voice agents with call-center and contact-center systems
Ensure HIPAA...
(Healthcare)
Location: India (Remote)
Work Hours: Must overlap with U.S. business hours
Overview
We are seeking a Platform Technician to configure and support GenAI voice agent platforms
for U.S.-based healthcare providers. This role focuses on deploying AI-driven voice workflows
for patient access, scheduling, billing, and call-center operations, with a strong emphasis
on PHI protection, prompt configuration, and healthcare compliance.
This is a hands-on technical configuration role working with conversational AI platforms—not
model training or AI research.
What You'll Do
Configure and maintain GenAI voice agents and conversational workflows
Customize prompts, intents, entities, and routing logic for healthcare use cases
Integrate AI voice agents with call-center and contact-center systems
Ensure HIPAA...