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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Responsibilities and Qualifications
- Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Mandarin to English and vice versa.
- Report and minutes writing in English or Chinese.
- English (fluent), or Mandarin (fluent, native).
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and ...