Job Description
Job Responsibilities :
Game Customer Support LeadCustomer Support Lead
The Customer Support Lead will define and execute the support framework for mobile game publishing, delivering scalable, high-quality experiences tailored to player needs across Southeast Asia and emerging markets. This role oversees FAQ development, CS flow design, omnichannel infrastructure, VIP programs, and regional operations.
Key ResponsibilitiesDesign automated support flows and escalation processes for mobile game operations.
Develop and maintain FAQs, help center content, and in-game support libraries to enable player self-service.
Implement omnichannel communication strategies across email, live chat, social media, Discord, and in-game channels.
Launch and manage VIP support programs and community engagement initiatives.
Align CS readiness with game launches, updates, and li...