Job Description
Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.
In this part-time role, you'll have the flexibility to choose shifts or time based on your availability.
Responsibilities:
Promptly respond and help players with their questions, queries, and problems either via email and/or chat. Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution. Explain and guide customers through product features and functionalities. Stay focused on the quality by ensuring consistency and adherence to high standards. Communicating, coordinating & collaborating with team members and colleagues to provide customers with best...