Job Description
The PMO Analyst/Engagement Manager, Global Services role will oversee a portfolio of consultant-led customer projects to drive 80% billable utilization after a three-month ramp, aligning closely with consultants, technical architects, and resource managers to ensure proactive execution of project management tasks.
The position is responsible for maintaining projects in Certinia'ensuring data hygiene, accurate forecasting, and adherence to policies'as well as driving best-in-class practices through updated policies, processes, and methodologies to support our Enterprise customers across all regions.
The Engagement Manager will also be responsible for building and maintaining strong customer relationships, ensuring the successful delivery of our services, and driving customer satisfaction and loyalty.
This role is crucial in linking our clients with our internal teams to deliver outstanding results.
**What you will do**:
- Oversee and manage a portfolio of consulta...