💼 Full-Time Position

Policy Support Executive

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RecruitFirst
📍 singapore, singapore, Singapore
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Location
singapore, Singapore
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Posted
May 31, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.

In this role you manage day‑to‑day execution of customer change requests and escalations, process servicing requests under the Shield function, assess escalations and make independent decisions on complaint resolution, provide timely support to financial consultants and customers, develop and maintain SOPs and user guides, and approve payments within assigned authority limits.

Employment Type

Contract (9 Months)

Salary

Up to $4,000/month

Key Responsibilities
  • Manage day‑to‑day execution of customer change requests and escalations
  • Process customer servicing requests under the Shield function according to operational guidelines and service standards
  • Assess escalations and make independent decisions on complaint resolution
  • Provide timely support to financial consultants and customers
  • Devel...