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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Handle walk-in queries from policyholders and Financial Representatives
- Follow up promptly on any unresolved issues.
- Manage appeals, feedback, and minor complaints.
- Deliver excellent customer service.
- Resolve feedback and complaints within set timelines.
- Support Digital Communications and the Call Centre as needed.
- Rotate across Service Centres when required.
- Undertake ad hoc duties and assigned projects.
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