Job Description
Mercier Consultancy MD is looking for dedicated Polish-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will deliver exceptional customer service and technical support to Polish-speaking customers, ensuring their inquiries and issues are handled efficiently and professionally.
Key Responsibilities
- Provide high-quality customer support to Polish-speaking clients via phone, email, and chat regarding electronic products, services, and technical issues.
- Assist customers with troubleshooting, product information, installations, and warranty claims.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with technical and sales teams to resolve customer problems effectively.
- Stay updated on the latest product developments and company policies to provide accurate information.
- Contribute to continuous improvement efforts to enhance c...