Job Description
The Trainers are responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, active classroom techniques, small and larger group activities and self-directed learning.
- Deliver and facilitate classroom instruction ensuring new and existing employees can perform required job duties.
- Demonstrates effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills.
- Lead, inspire and provide positive and constructive coaching and feedback to learners.
- Ability to address attendance, adherence and behavioral issues and understand when to escalate to a manager or human resources.
- Ability to prioritize workload, complete reporting/administrative tasks during learner's self-study or small group exercises to meet deadlines with minimal overtime.