Job Description
Position: Portuguese-Speaking Customer Advisor
Location: Athens, Greece | Remote or On-Site | Role must be performed from Greece
Hiring Process: 100% Virtual
About the Role
We are looking for a Portuguese-speaking Customer Advisor to join our team in Greece. You will serve as the main contact for our Portuguese-speaking customers and deliver outstanding support via phone, email, and chat.
Responsibilities
- Handle customer inquiries in Portuguese with professionalism and empathy
- Resolve issues efficiently and accurately
- Document all interactions in the CRM system
- Collaborate with internal teams to improve customer satisfaction
- Achieve and exceed KPIs
Requirements
- Native or near-native Portuguese (C1/C2)
- Professional English proficiency
- Previous customer service experience preferred
- Excellent communication and active listening skills
- Based in...