Job Description
Mercier Consultancy is thrilled to offer the role of Portuguese Customer Agent for a leading streaming services provider in Greece. This opportunity includes fully paid relocation, enabling you to bring your Portuguese language expertise to an innovative and fast-paced environment.
As a Customer Agent, you will be responsible for supporting Portuguese-speaking customers by resolving their inquiries, troubleshooting issues, and providing a seamless streaming experience.
Responsibilities
- Respond to customer inquiries and technical questions related to streaming services in Portuguese
- Assist with subscription management, billing issues, and troubleshooting streaming problems
- Maintain accurate and detailed records of customer interactions
- Collaborate with internal technical and support teams to resolve complex customer issues
- Contribute to continuous improvement of customer experience through feedback and suggestions
- Parti...