Job Description
Mercier Consultancy MD is excited to announce an opening for a Portuguese Speaking Customer Agent to join our team in Greece, supported by a fully paid relocation package. This role is ideal for individuals fluent in Portuguese who are eager to provide outstanding customer service in a dynamic environment. As a Customer Agent, you will assist Portuguese-speaking customers by addressing their inquiries and resolving issues to ensure a positive experience.
Key Responsibilities
- Provide excellent customer support in Portuguese via phone, email, and chat channels.
- Address customer inquiries related to products, services, billing, and technical issues.
- Resolve customer complaints efficiently, ensuring high levels of customer satisfaction.
- Maintain accurate documentation of all customer interactions in CRM systems.
- Collaborate with internal teams to improve service quality and customer experience.
- Stay updated on company ...