Job Description
Mercier Consultancy MD is delighted to offer a rewarding opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team, with the option to work in Greece and benefit from paid relocation. In this role, you will provide exceptional customer support to Portuguese-speaking clients, ensuring their inquiries and needs are addressed with professionalism and care.
Responsibilities
- Handle customer inquiries and provide support to Portuguese-speaking customers via phone, email, and chat.
- Offer detailed information about products and services, assisting customers in resolving issues efficiently.
- Manage and document all customer interactions accurately using CRM systems.
- Collaborate with internal departments to escalate and resolve complex issues as required.
- Maintain up-to-date knowledge of company products, policies, and promotions to provide accurate assistance.
- Ensure high levels of customer satisfac...