Job Description
Patrique Mercier Recruitment FR is delighted to announce a fantastic opportunity for a Portuguese Speaking Customer Service Representative within the Aviation industry. This role offers the chance to join a dynamic team dedicated to providing exceptional service to clients and travelers in Portugal and beyond.
Responsibilities
- Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with flight bookings, changes, cancellations, and general travel-related inquiries.
- Handle customer complaints and resolve issues effectively, ensuring satisfaction and loyalty.
- Collaborate with internal teams to address complex inquiries and provide timely solutions.
- Maintain up-to-date knowledge of airline policies, routes, and promotions to assist customers accurately.
- Document all customer interactions and feedback for quality assur...