Job Description
Mercier Consultancy is excited to offer an opportunity for a Portuguese Speaking Customer Service Representative to join our Client's Data Analytics Company. In this integral role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to our data analytics services and solutions.
Your fluency in Portuguese will be essential in guiding clients through our products, addressing their questions, and resolving any issues they may encounter. By delivering excellent customer service, you will play a key part in ensuring customer satisfaction and retention.
Responsibilities
- Provide outstanding customer service in Portuguese through phone, email, and chat for data analytics inquiries
- Assist clients with understanding our services, product features, and usage
- Troubleshoot technical issues and address customer inquiries promptly
- Document all customer interactions accurately in our CR...