Job Description
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative, specializing in the Government & Public Sector industry. This role provides a unique chance to engage with clients who require support in navigating public services, contributing to the efficient operation of government-related functions.
Responsibilities
- Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat platforms.
- Assist clients with inquiries related to government services and information.
- Guide users through processes such as application submissions, documentation requirements, and service updates.
- Maintain comprehensive knowledge of government programs and policies to address client needs effectively.
- Handle complaints and escalate issues when necessary, ensuring customer satisfaction.
- Document all interactions accurately to m...