Job Description
Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Portuguese Speaking Customer Service Representative in the Healthcare industry. This role is ideal for individuals who are motivated by the opportunity to make a positive impact in the lives of patients and healthcare providers while delivering exceptional service.
Responsibilities
- Provide outstanding customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
- Assist patients, providers, and partners with healthcare-related inquiries, guiding them through available services and options.
- Handle sensitive health information with discretion and maintain confidentiality in all interactions.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction and adherence to healthcare regulations.
- Collaborate with internal teams to ensure accurate information is provided to customers.