Job Description
Mercier Consultancy is excited to offer an opportunity for a Portuguese-Speaking Customer Service Representative for our Client's Hotel Reservations Department in Greece. In this essential role, you will provide outstanding support to our Portuguese-speaking clients as they navigate hotel bookings and hospitality services.
Your fluency in Portuguese will be key in assisting customers with inquiries about hotel availability, making reservations, and managing any modifications or cancellations. By delivering exceptional customer service, you will ensure a seamless experience for our guests, helping to create memorable stays.
Responsibilities
- Deliver high-quality customer service in Portuguese via phone, email, and chat for hotel reservations and-related inquiries
- Assist clients with booking hotels, handling modifications, cancellations, and special requests
- Effectively resolve customer inquiries and complaints in a professional and courteous...