Job Description
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Information Technology (IT) industry. This role is perfect for individuals who are passionate about technology and have a strong commitment to providing excellent service to Portuguese-speaking clients.
Responsibilities
- Provide outstanding customer support to Portuguese-speaking clients via phone, email, and chat regarding IT products and services.
- Assist customers with technical inquiries, troubleshooting issues, and providing clear guidance on product usage.
- Collaborate with technical teams to resolve complex issues and enhance the customer experience.
- Document customer interactions and maintain accurate records to ensure proper follow-up and resolution.
- Stay informed about the latest developments in the IT industry to provide relevant information to clients.
- Handle custome...