Job Description
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Insurance industry. This role is ideal for individuals looking to leverage their language skills in a dynamic work environment while assisting clients with their insurance needs.
Responsibilities
- Provide excellent customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries about insurance policies, coverage options, and claims processes.
- Guide clients in understanding their insurance needs and help them select suitable products.
- Handle customer complaints and scenarios professionally, ensuring timely resolutions and client satisfaction.
- Maintain a comprehensive understanding of the company’s products, services, and policies.
- Document all customer interactions accurately to assist w...