Job Description
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering outstanding service to Portuguese-speaking clients.
Responsibilities
- Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat regarding media products and services.
- Assist customers with inquiries about subscriptions, content access, and troubleshooting issues.
- Handle customer complaints and feedback effectively, ensuring a positive resolution to enhance customer satisfaction.
- Maintain an in-depth knowledge of the company's media offerings to provide accurate information to clients.
- Document customer interactions thoroughly to track service quality and identify improvement areas.
- Collaborate w...