Job Description
Mercier Consultancy is excited to offer an excellent opportunity for a Portuguese-Speaking FinTech Customer Support Representative to join our team in Athens, Greece, with a fully paid relocation package. In this role, you will be the primary point of contact for Portuguese-speaking customers, providing them with high-quality support and assistance for various FinTech products and services.
This role is ideal for individuals passionate about technology and financial services, eager to work in a dynamic environment while enjoying the vibrant lifestyle of Athens.
Responsibilities
- Handle customer inquiries and issues in Portuguese
- Provide timely and accurate information about FinTech products and services
- Resolve customer concerns efficiently, ensuring customer satisfaction
- Document customer interactions thoroughly in CRM systems
- Collaborate with internal teams to escalate and resolve complex issues
- Stay updated on the la...