Job Description
Mercier Consultancy MD is seeking enthusiastic Portuguese-speaking Customer Service Representatives for an Online Streaming Service, based in Greece. This remote position offers the opportunity to provide excellent support to customers, ensuring they enjoy a smooth and engaging streaming experience. Join a dynamic team dedicated to delivering top-notch service and helping customers resolve their inquiries efficiently.
Key Responsibilities
- Respond promptly and professionally to customer questions and concerns via phone, email, and chat in Portuguese.
- Assist with account management, subscription issues, and content-related inquiries.
- Troubleshoot and resolve technical problems related to streaming devices and platforms.
- Maintain detailed records of all interactions and transactions in the CRM system.
- Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
- Keep updated on new...