Job Description
Mercier Consultancy MD is excited to offer a fantastic opportunity for a Portuguese Speaking Support Specialist to join our team in Sofia! This role comes with paid relocation support, making your transition smooth and hassle-free. As a key member of our customer service team, you will provide exceptional support to Portuguese-speaking customers, ensuring their needs are met with professionalism and care.
Your Role
As a Portuguese Speaking Support Specialist, your main focus will be to assist customers with their inquiries and provide solutions across various communication channels. Your expertise will contribute to a positive customer journey and reinforce our reputation for outstanding service.
Key Responsibilities
- Respond promptly to customer inquiries in Portuguese via phone, email, and chat.
- Resolve issues related to products or services efficiently and accurately.
- Maintain accurate records of customer interactions and...