Job Description
Required Skills
Working knowledge of ServiceNow CMDB architecture, including CI classes, relationships, and data models
• Familiarity with ServiceNow Discovery (MID Server, probes, sensors, patterns)
• Understanding of IT infrastructure components: servers, storage, network devices, and application tiers
• Ability to perform data audits and reconcile discovered data against existing CMDB records
• Basic understanding of dependency mapping and infrastructure topology
• Familiarity with ITIL concepts related to Configuration Management
• – years of experience with ServiceNow CMDB administration or configuration
• Hands-on exposure to ServiceNow Discovery in a lab or production environment
• Experience conducting data validation or audit activities in an ITSM context
• Familiarity with data center infrastructure concepts (physical or virtual environments)
Tasks & Duties: