Job Description
Job Summary
Responsible for supervising and managing the daily operations of a service department, including directing service technicians, assigning workloads, and ensuring efficient, safe, and high-quality completion of service tasks. Oversees performance, controls costs, and supports customer service and operational goals.
Responsibilities
- Oversee daily service department operations and workflow.
- Assign and manage workloads for service technicians.
- Supervise and direct technician activities to ensure quality and safety.
- Monitor shop costs and maintain profitability targets.
- Ensure availability of manpower, tools, and supplies.
- Review ongoing and completed jobs for accuracy and compliance.
- Maintain a safe and organized work environment.
- Assist in resolving customer service issues and complaints.
- Establish work standards and evalu...