Job Description
Introduction
Join a high-performing medical aid scheme where your clinical expertise truly makes an impact. Thrive in a fast-paced, dynamic managed healthcare environment while delivering cost-effective managed care that improves member outcomes and satisfaction. Enjoy the rewards of meaningful work, professional growth, and being part of a team committed to excellence in healthcare delivery.
Duties & Responsibilities Deliver fast, high-quality managed healthcare support in a dynamic, fast-paced environment Assist members with pre-authorisations and ensure smooth healthcare journeys Handle and resolve member queries professionally while maintaining excellent service standards Review and manage hospital authorisations with accuracy and attention to detail Keep turnaround times low while maintaining exceptional member satisfaction Monitor and manage clinical risk to support positive healthcare outcomes Achieve service excellence targets including call handling, case management, ...