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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to customers’ requirements.
Key responsibilities:
- Build and maintain excellent relationships by pro-actively investigating customers specific needs and by follow-up methods.
- Pro-actively provide accurate information and guidance via friendly and professional multi-channel communication.
- Provide solutions to any customer service issues and enhance customer experience by identification of optimal long-term solutions.
- Input accurate and timely information into systems and use appropriate tools to deliver standard reports to Key Customers and Customer Experience management.
- Ident...