Job Description
Solution Architect for Contact Centre /CX
Job overview
1. Independently and with minimal supervision architect best in class Customer Experience solutions across any TCS verticals, which are innovative, transformational, cost effective and meet the clients- requirements. The Job role has ample opportunity for co-creating solution with client’s onsite at their premises through principles of design thinking and agile methodolog
y
2. Knowledge of new age Gen AI, digital technology, transformation and automation tools enhancing customer experience and at the same time reducing the total cost of operations will be an added advanta
ge
4. Ability to think out of the box, challenge the status quo and think - Entrepreneurial- is a required key personality trait for this r
ole
Department – Customer Experience Management Presales and Solu