Job Description
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Our client is a growing consumer services and consumer products organization based in the Greater Toronto Area and is seeking a hands‑on Chief Operating Officer (COO) to lead operations, performance execution, and marketing alignment as the business continues to scale.
This role is suited to a remote senior operator who can drive operational consistency, improve profitability, and ensure that marketing initiatives translate into measurable results across the business.
Key Responsibilities
Operations Leadership
- Own day‑to‑day operations across the organization
- Establish and enforce operating standards, SOPs, and service excellence
- Implement clear KPIs, reporting cadence, and performance accountability
- Drive efficiency across staffing, schedul...