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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Description
Customer service
- Be the first point of contact for all Priority customers walking into the Priority Lounge/branch.
- Acknowledging the customer’s presence in the lounge/premises and greet the customer within the first 10 seconds.
- Manage the traffic flow by proactively asking and resolving queries and completing transactions of Priority clients within the lounge.
- Ensuring timely pickup of phone calls with the standard script of greeting.
- Respond to and resolve enquiries and problems while ensuring 100% policy and procedural compliance while conducting transactions.
- Complete end to end error free and timely instant account opening and instant debit card issuance of HNWI clientele.
- Manage and supervise customer footfall and referrals at branch counters, RM desks, drop boxes, helpline and suggestions/comments boxes to aid customer experience and assist end to end issue resolution.