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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Description
Customer Services
- Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
- Maintain customer confidence and protect bank operations by keeping information confidential.
- Adherence of key soft skills: thank clients, maintain eye contact, invite them back etc.
- Meeting TATs (Turn Around Time) for transaction processing
Control and Compliance
- Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
- Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating
Branch Security