Job Description
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
Key Responsibilities Include:
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.Aiming to provide first-call resolution, delivering the desired outcome for guests and travel agent partners.Building trusting relationships with guests and travel agent partners, proactively identifying itineraries and cruise products that best match their needs.Converting enquiries into bookings by confidently recommending and selling cruise holidays, cabins, packages, and relevant products.Managing cruise bookings from initial enquiry through to ...