Job Description
Role Overview
The Project Manager – Business Service Desk is responsible for end-to-end ownership of service desk operations, ensuring SLA adherence, delivery excellence, and strong stakeholder engagement.
What You Will Do
Own end-to-end Service Desk delivery across multiple service lines, ensure SLA/KPI adherence, maintain service quality, and operational stability, while managing large, distributed teams.
Why It Might Be a Fit
12–18 years overall experience in IT/Operations, 8–10 years in leadership roles, strong service delivery, financial and stakeholder management capabilities, and experience in SLA-driven environments and governance frameworks.
Requirements
- 12–18 years overall experience in IT/Operations
- 8–10 years in leadership roles
- Strong service delivery, financial and stakeholder management capabilities
- Experience in SLA-driven environments and governance frameworks
- Knowle...