Principal Engineer - AI-Powered GTM Platform

Intercom is seeking a Principal Engineer to architect a high-scale, AI-native platform for transforming Go-To-Market operations. This role involves collaboration with data science and infrastructure teams to innovate and enhance our customer service solutions. The ideal candidate will have 8–10 years of product development experience, strong leadership abilities, and a background in AI/ML technologies. This position follows a hybrid working model, requiring attendance in the office at least three days a week.
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