Job Description
Principal Engineer – Service Now – Now Assist AI Agents
Job Description
**Role:**
- Principal Engineer for ServiceNow focusing on Now Assist AI Agents
- Lead the development of modern Service Management and Automation solutions,
primarily in Healthcare
- Design, develop, and own AI agent platform components, including prompt
engineering, integrations, and workflows
- Act as a technical and functional consultant for ServiceNow implementations
utilizing AI and the Now Assist platform
- Provide architectural guidance, deep product knowledge, and best practices
- Translate customer needs into scalable solutions and manage customer
engagement, including scope and risk management
- Enable and mentor team members on ServiceNow domains
**Requirements:**
- Extensive experience in Professional Services, ideally with a software OEM
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