Job Description
**Position Summary...**
The Principal Software Engineer leads the design and delivery of scalable platform capabilities, driving technical excellence across multiple teams. This role oversees the full software development lifecycle, applying cloud-native architecture and distributed system principles to support high availability and AI/ML integration. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional partners to align engineering efforts with business objectives. The engineer champions innovation, continuous improvement, and operational excellence while ensuring solutions meet quality standards and long-term platform evolution goals.
About the team:
The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and provide scripting and support to ensure reliable inter...
The Principal Software Engineer leads the design and delivery of scalable platform capabilities, driving technical excellence across multiple teams. This role oversees the full software development lifecycle, applying cloud-native architecture and distributed system principles to support high availability and AI/ML integration. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional partners to align engineering efforts with business objectives. The engineer champions innovation, continuous improvement, and operational excellence while ensuring solutions meet quality standards and long-term platform evolution goals.
About the team:
The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and provide scripting and support to ensure reliable inter...