Job Description
Red Hat is looking for a Principal Technical Support Engineer to join us in Colombia or Brazil. In this role, you will be responsible for the performance, availability, and reliability of our cloud-based services and underlying infrastructure, acting as a critical technical subject matter expert.
What you will do:
Manage, troubleshoot, andoptimizecontainerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.
Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies, including advanced Linux (CentOS) system administration, Docker/Containers, and complex networking configurations.
Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents toidentifysystemic issues and prevent recurrence.
Develop, test, andmaintainrobust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall serv...