Job Description
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.
Role Overview
We are seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries directed to Meta's designated Local Agent in South Korea under the Personal Information Protection Act (PIPA). This role is critical to ensuring Meta's compliance with Korean privacy regulations by providing accessible, human-supported inquiry channels for users.
Key Responsibilities
User Inquiry Handling
Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters
Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers
Provide courteous, professional assistance to users in Korean language
Triage & Routing