Job Description
Our client is a leading Multi technology Social media company. This Privacy Support Specialist will serve as the primary point of contact for user privacy inquiries directed to company's designated Local Agent in South Korea under the Personal Information Protection Act (PIPA).
Job Responsibilities
User Inquiry Handling
- Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters
- Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers
- Provide courteous, professional assistance to users in Korean language
Triage & Routing
- Assess and categorize incoming inquiries based on established criteria (privacy requests, account issues, data subject rights, etc.)
- Complete standardized intake forms and upload to company's internal systems for processin...