Job Description
Responsibilities:
- Lead internal process reviews and uplift to improve efficiency, accuracy, and reduce manual handling.
- Align Originations processes across AU/NZ and support x‑skill rollout and embedding.
- Partner with Credit Risk, Pay Tech, Shared Services, QA and Product to identify and implement improvement opportunities, leveraging systemic defect, friction point and complaint insights.
- Research, size and present system capability opportunities to key stakeholder and forums for prioritization and funding.
- Leverage existing and emerging tools—including AI—to maximise automation and future‑ready workflow design.
- Act as the Pay Card Originations owner across projects, capability rollouts and migrations.
- Build and maintain a prioritised backlog of improvement initiatives with benefits tracking and opportunity sizing.
- Lead and support direct reports, fostering capability uplift, alignment and delivery ex...