💼 Full-Time Position

Process Director

🏢
Confidential
📍 puebla de zaragoza, puebla, Mexico
📍
Location
puebla de zaragoza, Mexico
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Location: Puebla, Puebla

Work Model: On-Site

We are offering:

  • Pay rate: $90,000 – 110,000 MXN Monthly
  • 100% Payroll
  • Direct Hiring
  • Law Benefits
  • Saving Fund
  • 30 Days Christmas Bonus
  • Life Insurance
  • Major Medical Insurance
  • Food Vouchers

Requirements:

  • Leadership experience within IT service providers or organizations with strong ITIL/ITSM discipline.
  • Proven background managing IT audits, compliance programs, and control frameworks (ISO/SOC).
  • Experience managing and influencing senior stakeholders and cross-functional teams.
  • ITIL 4 Managing Professional / Expert (or equivalent senior ITIL credentials).
  • Knowledge of ISO 20000, ISO 27001, ISO 22301, or general IT audit frameworks.
  • Deep understanding of:
  • Incident, Problem, Change, and Request Management, Service Level Manage...