Job Description
Business Process Quality work focuses on developing, identifying, analyzing and improving existing general business processes (i.e., back-end processes not related to manufacturing) including:
•Applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
•Developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.
•Planning implementing quality assurance and compliance processes
•In some organizations may include supporting development of training and/or change management materials and activities to support new processes and procedures Includes Six Sigma/Lean/Kaizen practitioners working in a non-manufacturing environment.
Experienced Specialist in one specialized discipline as well as having a tho...