Job Description
About the Role
We are seeking a highly skilled Process Excellence Senior Manager to lead quality governance, risk management, and process improvement initiatives across IT services and support projects. This role is pivotal in ensuring operational efficiency, compliance with industry standards, and driving continuous improvement.
Key Responsibilities
- Conduct risk reviews and internal quality audits across IT projects.
- Collect, analyze, and publish process metrics, SLAs, KPIs, and insights .
- Lead quality initiatives, certifications (ISO, CMMI), and audit cycles .
- Facilitate process implementation and deliver training sessions .
- Identify and recommend process improvements .
- Conduct risk assessments and provide ear...