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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Payment Investigation Officer
Roles and Responsibilities
- Provide first point of contact support to ensure all queries from both internal and external clients are responded to in a timely and professional manner.
- Investigate payment messages that have issues within the payment process and ensure all investigations are monitored, followed up, and resolved.
- Process and perform verification for investigation cases with high accuracy and with minimal supervision.
- Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
- Ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
- Monitor system availability & elevate to management promptly whenever required to prevent payment service timelines from being impacted.
- Participate in UAT/Projects as and when required.
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