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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Position Summary
- Conduct process audits, deploy designed processes, analyze and report performance on quality.
- Support and implement de‑risking plans for the process.
- Share and document best practices.
- Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
- Monitor transactions and calls for compliance and highlight any failures to the team concerned.
- Provide feedback to agents based on the findings of the monitoring.
- Participate in calibration processes with clients.
Required Skill Set
Technical Skills
- Minimum 3 years of relevant experience in P2P process including at least one year as a quality auditor.
- Accounting Fundamentals – Understanding of payment documents, knowledge on how to match 3‑way exceptions, knowledge on GR /IR resolutions, knowledge on pay‑run dates.
- Understanding of Accoun...