Job Description
Location: Manila (Hybrid)
Engagement: Project-Based (5–6 months)
Whitehall is hiring three (3) Process Writers to support a large-scale shared services transformation program for a major Philippine organization. The engagement focuses on documenting and standardizing processes across multiple service towers under an Enterprise Service Management framework.
Successful candidates will be assigned to specific service areas based on experience and project needs:
- IT & Health
- HR & Workplace
- Legal & Finance
Role Overview
The Process Writer will be responsible for developing comprehensive SOP packages for assigned services, working closely with subject matter experts and service owners. The role requires strong process elicitation, structured documentation, and the ability to translate complex workflows into clear, operational procedures aligned with a shared services model.