Job Description
What You’ll Do
Enhance the end-to-end employee experience in Zip (the “single front door” for spend requests), ensuring requests are simple to submit, easy to track, and routed correctly.
Redesign and continuously improve intake questions, forms, conditional logic, and guided buying flows to reduce friction while strengthening policy compliance and review quality.
Configure and optimize automate workflows: routing rules, approval chains, automations, and handoffs so the right stakeholders (Finance, Legal, Security, IT, etc.) are engaged at the right time.
Drive both strategic enhancements (new lanes/workflows, major UX improvements) and small but high-impact changes (copy tweaks, field validation, smarter defaults, better request-type clarity).
Identify pain points using request data + feedback loops; run a steady cadence of experiments/A-B tests and ship measurable improvements in cycle time, rework, and req...