💼 Full-Time Position

Product Complaint Manager

🏢
Katalyst Healthcares & Life Sciences
📍 Boston, Massachusetts, United States
📍
Location
Boston, Massachusetts, United States
📅
Posted
May 11, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description:

  • The Product Complaint Manager is responsible for supporting the Product Complaint Quality System at our client.

  • This role will support quality activities associated within the Small Molecule, Biologics, Device CMC Compliance team and will partner with various internal and external cross-functional teams including Global Patient Safety, Supply Chain/Trade and Distribution, Medical Information, Guidance and Patient Support, Quality Assurance, Contract Manufacturing Organizations and external Call Centres.

  • Must have excellent communication.


Responsibilities:


  • Support activities associated with the product complaint process, including reconciliation, training, complaint sample management, triage, trending, SOP management, etc.

  • Process incoming clinical and commercial pr...