💼 Full-Time Position

Product Director – Conversational AI CS & Pharma Advisory (m/f/d)

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Redcare Pharmacy
📍 Berlin, Berlin, Germany
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Location
Berlin, Germany
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Posted
June 10, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

About your tasks:

  • Define and drive the product strategy for conversational AI, covering chat and voice experiences across web and app
  • Lead the development of AI-powered agent tools, improving efficiency and enabling human agents to focus on high-value cases
  • Own workflow automation and operations integration, redesigning customer service and pharma processes with AI at the core
  • Shape the end-to-end self-service experience, enabling customers to resolve post-purchase needs independently and seamlessly
  • Establish and evolve the measurement framework, including deflection rates, CSAT, resolution quality, and agent productivity

Qualifications

About you:

  • You bring strong leadership experience in AI or conversational product domains, ideally within custom...